1. Who we are
Thompson Duke Industrial is a cannabis manufacturing equipment manufacturer based in Portland, Oregon, USA. This policy describes how we collect, use, and protect information from visitors to thompsondukeindustrial.com and from customers who interact with us directly.
2. Information we collect
Information you provide
- Contact form submissions — name, company, email, phone (optional), and the contents of your message. If you select a machine of interest or region, we record that as well.
- Direct correspondence — email, phone, or other messages you send us, and any information you choose to include.
- Order and account information — billing details, shipping address, and machine ownership records when you purchase equipment or open a support ticket on the online store.
Information collected automatically
- Server logs — IP address, user-agent string, requested URL, timestamp, and referring page. These logs are kept for a short period for security and operational diagnostics.
- Cookies and similar technologies — see our Cookie Policy for details.
3. How we use information
- Respond to inquiries, quotes, and support requests.
- Fulfill orders, process payments, and ship equipment.
- Service machines in the field, including warranty and parts work.
- Maintain operational records required by accounting, tax, and equipment-traceability obligations.
- Improve the website and identify abuse or security incidents.
4. How we share information
We do not sell or rent your information. We share it only in these specific circumstances:
- Service providers — third parties who help us operate the business (web hosting, email, accounting, shipping carriers, payment processors). These providers are limited to using your information for the services they provide to us.
- Legal obligations — when required by law, court order, or to protect the rights, safety, or property of Thompson Duke Industrial, our customers, or the public.
- Business transitions — in the event of a merger, acquisition, or sale of assets, customer information may be part of the assets transferred. We will provide reasonable notice if this occurs.
5. Retention
We keep information as long as needed for the purposes described above. Contact-form submissions are retained for the duration of any active engagement with us, plus a reasonable period afterward for follow-up. Customer order and machine records are retained for the operational life of the equipment plus statutory retention periods.
6. Your choices
- Access, correction, or deletion — you may request a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Contact us at the address in section 9. We will respond within a reasonable time, subject to any retention obligations.
- Marketing — we do not currently send marketing email. If we begin to, you will be able to opt out from every message.
- Cookies — see our Cookie Policy for browser controls.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect information against loss, theft, and unauthorized access. No system is perfectly secure; if we become aware of a breach that affects your information, we will provide notice as required by applicable law.
8. International visitors
Thompson Duke Industrial is based in the United States. If you are visiting from outside the US, your information will be transferred to and processed in the United States, where data-protection laws may differ from those in your jurisdiction.
9. Contact us
For questions about this policy, or to make a request regarding your information, contact us at contact@thompsonduke.com or through the contact form.
10. Changes to this policy
We may update this policy from time to time. Material changes will be reflected in the "Last updated" date at the top of this page and, where appropriate, communicated directly to active customers.